IN COMPLIANCE WITH LAW 34/2002 ON INFORMATION SOCIETY SERVICES AND ELECTRONIC COMMERCE (LSSICE), WE INFORM YOU THAT THIS WEBSITE IS OWNED BY PIXELADS SL, A LIMITED COMPANY IN SPAIN.
REGISTERED OFFICE: Carrer Medes 4-6, Barcelona, Spain
CIF: B67613547
Email: support@parcelfindy.com
This online platform offers a service subject to the following terms and conditions: these Terms of Use and Contract, our Privacy Policy, and our Cookie Policy.
By using the Service, you accept our terms and conditions and agree not to use it for illegal purposes.
Furthermore, we inform you that, for legal reasons, we archive the electronic documents in which purchases are formalized. You can access these documents at any time by requesting them at: support@parcelfindy.com
Through the Service, Parcelfindy, hereinafter "the website," allows you to track packages and their status.
The contract between the website and the buyer will be formalized in the language of the country of origin.
The online purchase process for the service is as follows:
1. You must register on the website with a username, which must include your card number.Once the purchase of the service is made, it will be confirmed by sending an email within a maximum of 24 hours to the address you provided. The email will include the platform URL, the bank statement, the general payment terms, and the applicable terms and conditions (it is recommended to check your inbox and any other email folders, in case the email is in the Spam, Notifications, or Promotions folders, among others).
In all cases, access to the content is provided immediately after payment.
3.1 SubscriptionYour subscription to the Service is monthly for €29.90 for the monthly plan and will automatically renew for the same period until you cancel it.
Unless you cancel your subscription, you authorize us to charge the corresponding monthly subscription fee to your payment method.
You can cancel your subscription to the Service at any time and you will continue to have access to it until the end of your monthly billing period. To the extent permitted by law, payments are non-refundable, and we do not offer refunds or credits for partial monthly subscription periods.
You may be directed to other websites via links from the Service.
However, the Website does not control such sites or their content, which are subject to their own terms and conditions. Therefore, the Website is not responsible for the quality, truthfulness, or accuracy of such sites.
In connection with your use of the Service, you represent that you are of legal age and have the legal capacity to be bound by this agreement and to use it in accordance with its terms and conditions, which you fully understand and acknowledge.
If you are purchasing the Service on behalf of a company, you acknowledge that you have the appropriate authorization and representation on behalf of the organization to do so.
You represent that all information you provide to access the Service, prior to and during use, is true, complete, and accurate.
The content and information of the Service (including, among other data, text, images), as well as the infrastructure used to provide such content and information, is owned by the website or has the corresponding authorizations for its use.
Furthermore, the modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of exploitation for commercial or equivalent purposes of the Service are prohibited.
The prices of the products offered on the website are indicated in euros (€), with the applicable VAT (Value Added Tax) at the time of purchase being added to the product prices.
In any case, the operation may be exempt or not subject to VAT depending on your country of residence or the condition in which you act.
The online payment for the acquired service can be made:
By credit and debit card.
In this regard, the website informs credit and debit cardholders that transactions in the online store are carried out on a secure payment gateway, using SSL technology to ensure the security of data transmission.
The user may cancel the service at any time. After 5 days, the subscription will be automatically renewed until the user formally cancels it. Furthermore, given the type of product marketed on our web platform, based on a package tracking and location service, the right of withdrawal will not apply, as approved by the revised text of the General Law for the Defense of Consumers and Users and other complementary laws of the Principality of Andorra.
The right of withdrawal will not apply to the provision of services once they have been performed, once performance has begun, with the prior express consent of the consumer and user and with their acknowledgment that, once the contract has been properly performed by the entrepreneur, they will lose their right of withdrawal. However, from the moment of cancellation, no additional charges or other fees will be applied for the service.
9.2 Refunds
You can contact us by email at support@parcelfindy.com, where one of our agents will assist you personally. Once the refund is confirmed, it will be processed to the card used for the purchase (not through other methods) within a maximum of 10 business days.The contracted service cannot be assigned or transferred to other users. In the event that a problem arises when converting a file and we are unable to complete it correctly, you may request a refund.
The services offered through the Service, and their prices, will be available for purchase as long as they are included in the product catalog displayed on this website.
In any case, the website reserves the right to make any changes it deems appropriate to the Service and may update the products and services according to the market.
The website reserves the right to change prices without prior notice.
We inform you that, despite updates to the Service prices, they may contain errors. We will promptly correct any errors that appear, but this will not be binding on the Service.
As stated above, the entire purchasing process, as well as the transmission of your personal data and payment methods, is carried out on a secure page and is encrypted using the SSL protocol.
We guarantee the security of the Service according to the latest technological advances. However, the website cannot guarantee the complete security of the Service in the future. In any case, we undertake to remedy and implement appropriate corrective measures to correct any potential security breach as soon as possible.
You agree to notify the website immediately by email at support@parcelfindy.com of any situation that may lead to user identity theft.
Under no circumstances does PIXELADS SL collect, store, or transfer your card data. Payment is made entirely through our payment gateway's secure server. PIXELADS SL will not sell, buy, provide, exchange, or distribute your account or transaction data, personal information, or credit card information in any other way, except to the bank that processes the payment, Visa/Mastercard companies, or in response to requests from the relevant government.
We may update the terms and conditions of the Service in the future, as well as its features and functions.
We will inform you about changes to the terms and conditions by posting a prominent notice on our website or by email.
If any provision of these terms and conditions is declared, in whole or in part, void or ineffective, it will only affect that provision or the part thereof that is void or ineffective. The terms and conditions will be maintained in all other respects, and that provision, or the part thereof, will be deemed not to be included.
To the extent possible, this Service is governed by Spanish law.
For any claims related to the service, please contact our team via email at support@parcelfindy.com to resolve any questions or issues.
We remind our customers that all claims must be reviewed and resolved within seven (7) business days.
For any clarification, incident, or claim, you can contact us via:
Email: support@parcelfindy.com
Mailing address: Carrer Medes 4-6, Barcelona,Spain